Vendor

Lakewood LLC

Qualified Invoice Issuer Registration Number : T1010903009879

Sales Manager

Shinnosuke Miyaji

Address and Contact Information

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Consumption Tax

Consumption tax will be charged in addition to the product price.

Shipping Fees

Flat rate of 990 JPY (tax included) nationwide.

Shipping Carrier

Sagawa Express *Customers cannot specify a shipping carrier.

Order Validity Period

Orders remain valid for 3 days. If payment is not received within 3 days of placing an order, we will assume you no longer wish to purchase and the order will be automatically canceled.

Defective Products

For initial defects that occur within 7 days of the product's arrival, we will provide an exchange or repair.

Delivery Time

Items will be shipped within 1–2 business days after the order is received.
※We are closed every Wednesday and Thursday.

If delays occur due to adverse weather, carrier circumstances, or other reasons, we will notify you via email or other means.

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Payment Methods

・Credit Card Payment

Credit card payments can be made online.

If you wish to pay in installments or revolving payments, please select "Credit Card Payment (3D Secure) - SBPS," choose your desired number of payments, and proceed with the transaction.

Payment options: Single, Installments, Revolving *Availability depends on your card issuer.
Accepted cards: VISA, MASTER, JCB, AMERICAN EXPRESS, DINERS, UNION PAY

Smartphone Payment:
Payment will be processed via the "KOMOJU" payment service. You may select PAYPAY for payment. Please follow the on-screen instructions to complete the process.

We also accept Rakuten Pay, LINE Pay, Merpay, WeChat Pay, etc.; please use your preferred payment method.

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Returns Policy

Please be sure to check for any defects upon receipt of your product. In the unlikely event that the product is defective or differs from your order, please contact us within 7 days of arrival. We will handle the exchange at our expense. If an item cannot be exchanged due to being sold out, discontinued, or limited edition, we will refund the product price and COD fees after the item is returned at our expense.

We cannot accept returns, exchanges, or order cancellations due to customer convenience.

Please note that we also cannot accept returns or exchanges in the following cases:

・Products that have been in your possession for 8 days or more after delivery ・Products that have been used ・Products that have been damaged or soiled by the customer ・Products that have been modified or repaired by the customer ・Cases where accessories such as boxes, tags, or instruction manuals have been soiled, damaged, or lost

All products handled have passed manufacturer quality standards and meet the inspection criteria of authorized domestic distributors.