Shopping Guide
Distributor
Koki LLC
Qualified bill issuing business registration number : T1010903009879
Sales Manager Name
Shinnosuke Miyaji
Location and contact details
Norikura Building 1F, 1-1-11 Taishido, Setagaya-ku, Tokyo
E-mail: info@lakewood-clothing.com
Description based on the Secondhand Goods Business Act
Under the Secondhand Goods Dealers Act, secondhand goods dealers engaged in the business of buying, selling, and exchanging secondhand goods cannot operate without obtaining permission from the prefectural public safety commission.
Lakewood Clothing has obtained permission from the Tokyo Metropolitan Public Safety Commission to conduct secondhand goods sales activities as described below.
Name: Lakewood Clothing
Antique dealer license number: No. 303262220484
consumption tax
In addition to the product price, you will be required to pay consumption tax.
postage
Nationwide flat rate of 990 yen (tax included)
Free shipping for orders over 22,000 yen (tax included) per delivery address
Delivery company
Yamato Transport or Sagawa Express *We cannot accept requests for specific delivery companies.
Application expiration date
Payment must be made within 3 days of placing your order. If payment is not received within 3 days of placing your order, we will assume that you have no intention of purchasing and your order will be automatically cancelled.
defective product
We will replace or repair any initial defects that occur within 7 days of receiving the product.
*Many of our products are second-hand clothes, and due to the nature of the products, almost all are one-of-a-kind.
We try to describe the condition of the items as detailed as possible, but due to the nature of vintage or second-hand items, we cannot accept returns, refunds or exchanges due to minor stains or dirt.
We do not accept returns, refunds, or exchanges due to customer reasons such as size or product being different from what you expected.
If there is any significant damage not mentioned in the product description, please contact us within 3 days of receiving the item. In this case, we will cover the return shipping costs.
Please note that if the product is returned to our store due to a long absence or refusal to accept the product, we will charge you all the costs related to the claim, including the round-trip shipping fee (actual cost), packaging fee, legal consultation fee, business guarantee, etc.
Sales volume
Due to the nature of the products, almost all of them are one-of-a-kind, as many of them are second-hand clothes.
Please understand that items may be out of stock due to timing.
In addition, the products listed may also be on display and for sale in stores.
Therefore, we may cancel your order and process a refund after it has been completed. Thank you for your understanding. (This may vary depending on the product.)
In addition, there may be a maximum number of items that can be purchased for some products, such as pre-order items.
Delivery time
We will deliver your order within 7 days of receiving it.
*Closed every Thursday.
Please note that there may be delays due to inclement weather, circumstances of the delivery company, or other reasons.
About payment methods
・Credit card payment
Online credit card payments are possible.
If you wish to pay in installments or revolving payments, Please select "Credit Card Payment (3D Secure) - SBPS", select the number of payments you wish to make, and proceed with payment.
Payment methods: lump sum, installments, revolving payment *Depends on the card company.
Accepted credit card companies: VISA, MASTER, JCB, AMERICAN EXPRESS, DINERS, UNION PAY
Smartphone payments:
Payment will be processed through the payment service " KOMOJU ". You can choose to pay with PAYPAY. Please follow the instructions on the screen to complete the process.
Other options include Rakuten Pay, We have added LINE PAY, Merpay, WeChat Pay, and other payment methods, so please use your preferred method.
About returns
Returns and exchanges of products will not be accepted except in the case of initial defects.
Please be sure to check that the product is not defective. If the product is defective or different from the product you ordered, please contact us within 7 days of receiving the product. We will exchange the product at our expense. If an exchange is not possible, such as for sold-out, discontinued, or limited edition items, we will refund the product price and cash-on-delivery fees after you return the product at our expense.
We cannot accept returns, exchanges , or cancellations of orders due to customer convenience .
Please also note that we cannot accept returns or exchanges in the following cases:
・Products that have been delivered more than 8 days ago ・Products that have been used by the customer ・Products that have been damaged or soiled by the customer ・Products that have been modified or repaired by the customer ・If the product box, tag, instruction manual, or other accessories have been soiled, damaged, or lost
All of the products we handle meet the quality standards of the manufacturer and the inspection standards of our authorized domestic distributors.
Return shipping fee
In the case of initial defects or incorrectly shipped items, we will handle the matter by cash on delivery.