Distributor

Koki LLC

Qualified bill issuing business registration number : T1010903009879

Sales Manager Name

Shinnosuke Miyaji

Location and contact details

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consumption tax

In addition to the product price, you will be required to pay consumption tax.

postage

Nationwide flat rate of 990 yen (tax included)

Free shipping for orders over 22,000 yen (tax included) per delivery address

Delivery company

Yamato Transport *We cannot accept requests for specific delivery companies.

Application expiration date

Payment must be made within 3 days of placing your order. If payment is not received within 3 days of placing your order, we will assume that you have no intention of purchasing and your order will be automatically cancelled.

defective product

We will replace or repair any initial defects that occur within 7 days of receiving the product.

Delivery time

We will ship your order within 1-2 business days after receiving it.
*Closed every Wednesday and Thursday.

If there is a delay due to bad weather, the delivery company's circumstances, or any other reason, we will notify you by email.

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About payment methods

・Credit card payment

Online credit card payments are possible.

If you wish to pay in installments or revolving payments, Please select "Credit Card Payment (3D Secure) - SBPS", select the number of payments you wish to make, and proceed with payment.

Payment methods: lump sum, installments, revolving payment *Depends on the card company.
Accepted credit card companies: VISA, MASTER, JCB, AMERICAN EXPRESS, DINERS, UNION PAY

Smartphone payments:
Payment will be processed through the payment service " KOMOJU ". You can choose to pay with PAYPAY. Please follow the instructions on the screen to complete the process.

Other options include Rakuten Pay, We have added LINE PAY, Merpay, WeChat Pay, and other payment methods, so please use your preferred method.

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About returns

Please be sure to check that the product is not defective. If the product is defective or different from the product you ordered, please contact us within 7 days of receiving the product. We will exchange the product at our expense. If an exchange is not possible, such as for sold-out, discontinued, or limited edition items, we will refund the product price and cash-on-delivery fees after you return the product at our expense.

We cannot accept returns, exchanges , or cancellations of orders due to customer convenience .

Please also note that we cannot accept returns or exchanges in the following cases:

・Products that have been delivered more than 8 days ago ・Products that have been used by the customer ・Products that have been damaged or soiled by the customer ・Products that have been modified or repaired by the customer ・If the product box, tag, instruction manual, or other accessories have been soiled, damaged, or lost

All of the products we handle meet the quality standards of the manufacturer and the inspection standards of our authorized domestic distributors.